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Our Support Service Models
Structured project management for client solution implementation, ensuring alignment throughout the project lifecycle.
Clearly defined SLAs with key deliverables mapped and reviewed periodically to maintain service standards.
Expert personnel available across all technologies offered, ensuring top-tier support anytime.
Minimized downtime with optimum spare parts holding and unit replacements for quick fixes.
Ongoing training and user manuals empower clients to maximize the value of our solutions.
24/7 help desk with a rapid response approach to support client needs efficiently.
2022
Won bid to supply CDMs to a top tier 1 bank branches
2017
Banking integration with 4 major Tier 1 banks
2015
Won contract to supply CDMs to all branches of a leading Retail Chain
2014
Introduced CDM solution in Kenya; POC with Top 3 Supermarket chains
2012
Strategic Partnerships with leading global OEMs
2011
Incorporated as a Private LC
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Happy Customers
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Years Experience
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Service Points
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Dedicated Team
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Regional Presence
Kenya & Uganda
