Our solutions support propositions are built on the following principles:

Project management approach

to every new client solution implementation: installation, testing, user training and commissioning ensuring all stakeholders are onboarded.

Service Level Agreements

Clearly drawn and signed Service Level Agreements with key deliverables mapped out; performance periodically reviewed.

In-house availability

of highly trained, skilled and experienced personnel with expert knowledge of every class of technology (hardware and software)
offered by the company.

Optimum spare parts holding

for each hardware fleet, whole unit replacement
for malfunctioning modules to limit on site downtime.

Continuous User Training

and provision of exhaustive User Manuals.

Service Help Desk

and personnel accessible 24/7

We have nurtured core competencies to provide end to end installation, maintenance and support services for all technology solutions offered by the company

Our service agreements are designed to give customers flexibility of choice depending on operating requirements.

Recognizing that technology uptime is of utmost concern to all our clients, we have built our support strategy around quality, affordability and reliability that ensure optimum uptime.

Our Support Services are modelled along the below lines:

01/

First Line Support

Basic Service disruption
Restock Supplies/Consumables
Training & Support

02/

Second Line Support

Scheduled Preventative Maintenance
Interior vacuuming, parts greasing
Replacing of worn out parts & tuning

03/

Single Line Support

First & Second Line Maintenance
Software Development & Support

04/

Training & Consultancy

Turnkey Project Management
Training & Support

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